The Derbyshire Trusted Befriending Network Quality Mark for Befriending Providers has been developed so that people using local befriending services can be confident that they are safe and well-run. There are two ways that befriending services in Derbyshire can gain the Quality Mark[1]:

  1. Derbyshire Trusted Befriending Network ‘Quality Standard’ (QS) - this is open to befriending services in Derbyshire who can demonstrate that they meet good practice requirements.

  2. NCVO Mentoring and Befriending’s ‘Approved Provider Standard’ (APS) - this is a nationally recognised quality standard, accredited by the National Council for Voluntary Organisations.

The purpose of the Derbyshire Trusted Befriending Quality Mark is to provide robust evidence that befriending services are managed effectively, have policies and practices in place which ensure the safety and wellbeing of both volunteers and clients, and are continuously reflecting on and improving the way that they operate. Befriending service providers need to compile a portfolio of evidence which demonstrates that they meet eight ‘Quality Objectives’, which cover:

  • Structures, policies and practices - in place to ensure the befriending service is consistently and effectively run, for example copies of policies, guidelines, templates, forms or checklists, action plans

  • Evidence that these structures, policies and practices are applied in the day to day running of the service, for example completed records, forms, attendance records, minutes or notes of meetings, monitoring reports.

Once accredited, befriending services with the DTBN Quality Mark are promoted to people requiring befriending support throughout Derbyshire. One way this is achieved is through promoting them in the Directory of Befreinding Services in Derbyshire.

To find out which befriending services currently hold the DTBN Quality Mark, go to our Befriending Services page.

[1] The Derbyshire Trusted Befriending Network Quality Mark was introduced in March 2016 and replaced the previous level 1 and 2 accreditation.